Darwix AI, a generative‑AI startup headquartered in Gurugram, has successfully closed a $1.5 million seed funding round. The round was spearheaded by investors Rebalance, Inflection Point Ventures (IPV), and the JITO Incubation & Innovation Foundation. Growth Sense and Growth91 also participated, along with notable angels like Ankit Nagori, Sanjay Suri, Amit Lakhotia, and Mekin Maheshwari.
Founded in 2022 by IIM alumni Ajay Sethi and Hanit Awal, Darwix AI has developed a pioneering omnichannel generative‑AI stack—its Transform+ platform—that assists enterprises in managing sales and service conversations across voice, chat, email, and even in-person. By leveraging its proprietary multi‑tenant large‑language‑model infrastructure, the platform delivers real‑time conversational intelligence, agent assistance, and workflow automation. A key differentiator lies in its ability to give organizations unified visibility into customer interactions and actionable insights across every touchpoint.
Darwix AI is already working with large enterprises in sectors such as banking, financial services, insurance, and retail across India, the U.S., the Middle East, and Southeast Asia. The fresh capital will be channelled into product innovation, talent acquisition, and widening the company’s presence—particularly in the U.S.—as stated by co‑founder Ajay Sethi.
Sethi emphasized the need to move beyond fragmented “point solutions” and opaque automation tools, aiming to build a comprehensive generative‑AI ecosystem that truly “understands and elevates” customer conversations. Rebalance co‑founders Aishwarya Malhi and Vikas Kumar highlighted Darwix AI’s mission to reshape sales interaction paradigms, calling the platform “smarter, faster, and more contextual.”
As businesses increasingly seek unified AI-driven communication tools, Darwix AI’s seed round positions it to scale rapidly. The company is well‑placed to address a growing enterprise need for conversation‑centric AI that integrates seamlessly across multiple channels and delivers end‑to‑end engagement intelligence.