Oben Electric is stepping up its game by launching a 24/7 customer support helpline, aiming to enhance the after-sales experience for electric motorcycle riders in India. This initiative addresses a significant gap in the country’s expanding EV market and is part of Oben’s larger vision to make owning an electric vehicle as smooth, hassle-free, and dependable as possible.
The helpline provides immediate assistance, supported by a team of dedicated Relationship Managers, platinum-certified technicians, and a comprehensive roadside assistance system that includes its own fleet, RSA providers, and local partners.
In recent months, over 90% of service requests have been resolved within 72 hours, showcasing Oben’s commitment to operational efficiency. The company manufactures its own high-performance LFP batteries, motors, and control units, which enables quicker diagnostics and better quality control.
Currently, Oben has 37 showrooms and plans to expand to more than 150 outlets across over 50 cities by the end of the fiscal year, complete with dedicated service centers and convenient pickup-drop options at select locations.
“We’re dedicated to building trust through quick, transparent, and personalized support,” said Madhumita Agrawal, Founder & CEO of Oben Electric.
As the adoption of electric vehicles in India continues to grow, Oben is not just focusing on product innovation but is also setting a new standard in customer care, striving to build loyalty and enhance the ownership experience with every ride.